Frequently Asked Questions

Please find a list of frequently asked questions below. If what you are looking for is not answered here, please send an email to sales@midland-flags.co.uk

1. Delivery

2. Stock

3. Quality

4. Payment

5. Returns

6. Wholesale

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1. Delivery
 
Q- How much do you charge for delivery to the UK?
A- A- There are various options available including Royal Mail 2nd Class at £1.95, Royal Mail 1st Class at £2.80, and many more options. Delivery is free above £30!
 
Q- How quickly will I receive my order?
A- Usually within 4 working days. Please allow extra time for custom made flags
 
Q- Do you offer faster delivery methods?
A- Yes. Next Working Day delivery is just £6.99 (must order before 3.00pm)
 
Q- I need my order before 1pm tomorrow, can you do it?
A- Yes. Next Working Day AM delivery is just £12.99 (must order before 3.00pm)
 
Can I collect an order or buy in store?
Yes. We are open 9.00-17.00 Mon-Fri (excluding bank holidays) Address here
 
Do you send to outside the UK?
Yes. We ship worldwide.
 
Q- Will I need to be home to sign for my delivery?
A- Larger orders or Next Day Deliveries will require a signature.
 
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2. Stock
 
Q- Do you keep all items in stock?
A- Yes, at our own warehouse.
 
Q- How often do you dispatch orders?
A- Every weekday, excluding bank holidays
 
Q- Do you make custom flags?
A- Contact Us, for more informationsales@midland-flags.co.uk
 
Q- I have a great idea for a flag that you should stock! How can I share it with you?
A- Just send us an email, sales@midland-flags.co.uk
 
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3. Quality
 
Q- What material are your flags?
A- Woven polyester unless states otherwise.
 
Q- Can the flags be used outside?
A- Yes, but we advise not leaving them out in bad weather. Try our Nylon flags for heavy use
 
Q- How are the flags packaged?
A- They are usually sent folded in a polybag, larger orders are boxed.
 
Q- I am unsure on how to set up my flagpole, can you help?
A- Yes, please call or email us. 01782 337030, sales@midland-flags.co.uk
 
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Q- Can I pay online using PayPal?
A- Yes
 
Q- Do you accept Mastercard?
A- Yes, we accept payments from all major debit and credit cards.
 
Q- Can I send a cheque in the post?
A- Yes, but we will have to wait until it clears before dispatching the order. Address here
 
Q- I am buying flags for a school, do you accept purchase orders?
A- Yes, please provide a purchase order number (you will need to call us, 01782 337030)
 
Q- Can you offer an improved price for larger quantities of flags?
A- Yes, it may be best to call or email us for a quote. 01782 337030, sales@midland-flags.co.uk
 
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5. Returns
 
Q- Can I return my items?
A- Please contact us.
 
Q- How can I contact you to arrange a return?
A- Please call or email us. 01782 337030, sales@midland-flags.co.uk
 
Q- I think my item is faulty, can you send a replacement?
A- Yes, please contact us, we will be keen to rectify the situation
 
Please view our terms and conditions for more information about returns
 
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6. Wholesale
 
Q- Can you supply flags to resellers and businesses looking for regular large orders?
A- Yes, our wholesale division specialises in this: www.theflagwholesaler.co.uk
 
Q- I am not a reseller, but would still like a better price for my large order, is this possible?
A- Yes, it may be best to call or email us for a quote. 01782 337030, sales@midland-flags.co.uk
 
 
If what you are looking for is not answered here, please send an email to sales@midland-flags.co.uk