Returns & Refunds Policy

Easy 30-day returns on everything we sell. This policy applies to orders placed on midland-flags.co.uk for delivery within the United Kingdom.

30-day returns

You can return any item within 30 days of delivery — whether it’s faulty, not as described, or you’ve simply changed your mind. We accept returns on both defective and non-defective products, and we’re happy to exchange instead of refund if you’d prefer.

Condition

Items should be returned new, unused and in their original packaging. Custom-printed items can only be returned if faulty or misprinted.

How to return

• By post: send your items with your order number to — Midland Flags Returns, Unit 3, Grove Road Industrial Estate, Stoke-on-Trent, Staffordshire, ST4 4LG, United Kingdom.
• In person: returns can also be dropped off at the same address, Monday–Friday 09:30–17:00.

Return postage is the customer’s responsibility unless the item is faulty or we sent the wrong item — in that case contact us first and we’ll cover it. We recommend using a tracked service, as we can’t refund parcels that don’t reach us.

Refunds & fees

• Refunds are processed within 1 working day of your return arriving, back to your original payment method.
• A £3 restocking fee applies to non-defective (change of mind) returns.
• Faulty or incorrect items are refunded or replaced in full — no fees, and we cover the return postage. Your statutory rights are unaffected.

Need help?

Email sales@midland-flags.co.uk with your order number and we’ll sort it — usually the same day.