Terms & Conditions

Last updated: 8 August 2026

1. Who we are

This website is operated by Midland Imports Ltd, trading as Midland Flags, Unit 3, Grove Road Industrial Estate, Stoke-on-Trent, Staffordshire, ST4 4LG. VAT number GB 785 838 759. Email: sales@midland-flags.co.uk.

These terms apply to orders placed on midland-flags.co.uk. They do not affect your statutory rights as a consumer.

2. Your order

Your order is an offer to buy. We accept it — and a contract is formed — when we email you to confirm your order has been dispatched (or, for custom items, when we confirm your order into production). We may decline an order, for example where an item is unavailable or a price was displayed in error; if so we will tell you and refund anything you have paid.

3. Prices and payment

All prices are shown in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay. Payment is taken in full when you place your order, via Stripe (card payments) or PayPal. If we discover a genuine pricing error before dispatch, we will contact you to reconfirm or cancel the order.

4. Delivery

Delivery options, charges and estimated times are shown at checkout. Estimated delivery dates are estimates, not guarantees. If your order has not arrived within the time we stated, contact us and we will investigate with the carrier. Risk in the goods passes to you on delivery; ownership passes when we receive payment in full.

5. Your right to cancel (standard items)

Under the Consumer Contracts Regulations 2013 you may cancel your order for standard (non-customised) items for any reason up to 14 days after the day you receive them. On top of that, we offer a 30-day returns policy: return any standard item unused and in its original condition within 30 days of delivery for a full refund of the item price.

• To cancel, email sales@midland-flags.co.uk with your order number.
• Return the goods to us within 14 days of telling us; the return postage cost is yours unless the item is faulty or not what you ordered.
• We will refund you within 14 days of receiving the goods back (including the standard delivery charge if you cancel the whole order within the 14-day statutory period).
• We may reduce the refund if the goods have been used or damaged while in your care.

6. Custom and personalised items

Custom-printed products (including custom flags, bunting and other made-to-order items produced to your design, size or specification) are exempt from the statutory right to cancel. Once you have approved the artwork and the order has entered production, it cannot be cancelled or returned unless it is faulty or does not match the approved specification.

Please check your artwork proof carefully — we print what you approve. We are not responsible for errors (including spelling) present in artwork you approved, or for reproduction differences that come from low-resolution files you supplied. Colours may vary slightly between screen and fabric.

You must own, or have permission to use, any design you send us. You are responsible for any claim that artwork you supplied infringes someone else's rights.

7. Faulty or incorrect goods

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If something arrives faulty, damaged, or isn't what you ordered:

• within 30 days of delivery you can reject it for a full refund;
• after that we will repair or replace it, and refund you if we can't;
• we will cover the cost of the return postage.

Contact us at sales@midland-flags.co.uk with your order number and a photo of the problem and we will sort it out.

8. Product use

Flags and bunting are decorative products. Lifespan in outdoor use depends on weather and fixing conditions and normal wear from wind is not a fault. Follow any care instructions supplied. Products are not toys unless described as such.

9. Our liability

If we breach these terms we are responsible for loss or damage that is a foreseeable result of that breach. We are not liable for losses that were not foreseeable, or for business losses — we supply goods on this website for private use. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

10. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control (for example carrier disruption, severe weather, or supply failures). If such an event looks likely to cause significant delay, we will tell you, and you may cancel undispatched standard items for a full refund.

11. Complaints and general

If anything goes wrong, email sales@midland-flags.co.uk and we will do our best to put it right. These terms are governed by the law of England and Wales, and any dispute can be dealt with by the courts of England and Wales (or your local courts if you live in Scotland or Northern Ireland). If any part of these terms is found to be unenforceable, the rest still applies. We may update these terms from time to time; the version in force when you order is the one that applies to your order.