Frequently Asked Questions

Yes, all products listed on our website are held in stock at our warehouse in Stoke-on-Trent. With over 3,500 products available, we carry one of the largest flag inventories in the UK. Orders placed before 3pm are dispatched the same working day.

We offer a wide range of flag products including:

National & country flags in various sizes, rectangular and triangle bunting, hand waving flags for events and parades, satin and polyester table flags for displays and conferences, and our premium DuraFlag range made from heavy-duty 150gsm knitted polyester.

We also stock windsocks, car flags, bandanas, coffin drapes and many more specialist items.

Yes, we can help with custom flag requests. Please email us at [email protected] with details of what you need and we'll provide a quote.

We're always looking to expand our range! Please email your suggestion to [email protected] and our team will review it. We regularly add new products based on customer feedback.

Our standard flags are made from woven polyester unless stated otherwise. Our premium DuraFlag range uses 150gsm knitted polyester, which is 50% heavier than the industry standard, making them significantly more durable and longer lasting.

We also offer nylon flags which are ideal for heavy outdoor use in exposed or windy locations.

Yes, all our flags can be used outdoors. However, we recommend taking them down in severe weather to prolong their life. For flags that will be left out permanently or in exposed positions, we recommend our DuraFlag range or nylon flags, which are specifically designed to withstand harsh conditions.

Our flags are available in a variety of sizes to suit every need. The most popular sizes include:

3ft x 2ft (90cm x 60cm) – great for smaller displays
5ft x 3ft (150cm x 90cm) – our most popular size
8ft x 5ft (240cm x 150cm) – ideal for larger flagpoles

We also carry hand flags, table flags, giant flags and more. Check individual product pages for all available sizes.

Flags are carefully folded and sealed in individual polybags to keep them clean and protected during transit. Larger or bulk orders are boxed for extra protection.

Of course! Please email us at [email protected] or use our live chat and we'll be happy to guide you through the setup process.

We accept a wide range of payment methods for your convenience:

Credit & Debit Cards: Visa, Mastercard, American Express and more
PayPal: Pay securely through your PayPal account
Cheque: Accepted by post, though orders will be dispatched once the cheque has cleared. Send to our address on the About Us page.

Yes, we regularly supply schools, councils and organisations. We accept official purchase orders – please email us at [email protected] with your purchase order number and details.

Yes, we offer discounts on bulk orders. Many of our products already have tier pricing that gives automatic discounts when you buy larger quantities. For very large orders or bespoke requirements, please email us at [email protected] for a personalised quote.

Absolutely. Our website is fully SSL encrypted, ensuring all your personal and payment details are protected. We never store your card details, and all payments are processed securely through our payment providers.

Yes. We offer a 14-day return policy from the date of delivery. Items must be unused and in their original packaging. Please email us at [email protected] to arrange a return and we'll provide you with the return address and instructions.

Please note: items returned damaged or used may have refunds rejected. Items returned with damaged packaging may incur a restocking fee.

Simply email us at [email protected] with your order number and reason for return. We'll get back to you with the return instructions and address.

We're sorry to hear that. Yes, we will always replace faulty items. Please email us at [email protected] with your order number and a photo of the fault if possible, and we'll arrange a replacement as quickly as we can. Faulty items are excluded from restocking fees.

Once we receive your returned item and confirm it meets our return conditions, refunds are typically processed within 3–5 working days. The refund will be issued to your original payment method.

Yes! Our wholesale division, The Flag Wholesaler, specialises in supplying resellers, businesses, event organisers and organisations with flags at competitive trade prices. Visit www.theflagwholesaler.co.uk for more information and to browse our wholesale range.

Absolutely. We're happy to offer discounted pricing on larger orders regardless of whether you're a reseller. Many products on our site already have automatic tier pricing for bulk purchases. For very large or bespoke orders, email us at [email protected] for a personalised quote.

Yes, we regularly supply flags, bunting and decorations for events, festivals, sporting occasions and celebrations across the UK. Whether you need a small quantity or thousands of flags, we can help. Get in touch with your requirements and we'll provide a quote.