Covid-19 Update on Delivery and Our Service

Last updated at 04/01/2021 at 12.27

COVID UPDATE - We are dispatching orders daily, and delivery delays appear to be less frequent.

As we are able to work with social distancing in place, we are still open as normal and dispatching orders daily. However, there are some changes to our usual service as below:

• Orders by phone are not being taken- please order online and only call for urgent enquiries.
• Delivery times may be slower than usual, and no delivery times are guaranteed- see our full update on delivery below

Delivery Update (UK)- Courier Delivery Recommended For Urgent Orders.

Update 14/07/20 (and then last checked for relevance on 04/01/21):

- Although Royal Mail appears to still be slightly slower than usual, orders sent by this method should still arrive within 2-4 working days on average. However, as things are still unpredictable please keep in mind for economy delivery this is only an estimate, and delivery times are not guaranteed. We still strongly advise selecting one of the courier delivery options for an urgent order, which can be tracked and in most cases are arriving as normal.

- We are dispatching 90% of orders the same day, and all courier orders if placed by 2.00pm.

- In no scenario, is a delivery time guaranteed- but you are able to contact us to discuss a return, if your order arrives late and is no longer required. A return may be granted at our discretion.

International Delivery Update (for customers outside the UK)- Please expect and allow for delays.

We are dispatching orders daily if the item is stocked, and usually within the expected times for custom made items. However, international delivery may be delayed due to both Covid-19, and also the delays as a result of Brexit and the channel tunnel/border issues. All international deliveries are sent with tracking, including the Royal Mail deliveries, but at the present time in some cases items can take an estimated additional 1-2 weeks for delivery over our predicted stated times. To certain locations, we do offer international delivery upgrades such as express courier- if your order is urgent and you are outside the UK then we would recommend either selecting one of the express methods or if unavilable to your location, contacting us for an express courier quote. However, before emailing us please try using the shipping estimator at the cart page.

In no scenario, is an international delivery time guaranteed, even for express courier delivery - but you are able to contact us to discuss a return, if your order arrives late and is no longer required. A return may be granted at our discretion.

Local Collection From our warehouse (Stoke on Trent, ST4 4LG)

At the present time, you are able to visit our warehouse and collect- however, as we are often dispatching orders within a few minutes of them being placed online, you are not able to collect an order which has been placed online.

Instead, please check online that the item is available, and to ensure your own and our staff's safety, before your visit- you MUST do the following:

• Card is accepted, but if paying by cash please check our website and bring the exact change.
• Check our website, and prepare a list, or be prepared to quickly explain what you would like to avoid unnessary time in the entrance of our warehouse.
• Do not enter the entrance to our warehouse, if there is already a customer inside. Please check before entering by looking through the glass door, to ensure social distancing.
• Our opening times are 9.30-17.00 on working days only (excluding bank holidays and weekends, when we are closed)

Our address is as below, and please make sure you can find us without having to call for directions, as we may not be able to answer the phone during this time:

Midland Flags

Unit 3 Grove Road Industrial Estate

Stoke on Trent

ST4 4LG