Last updated at 04/01/2021 at 12.27
COVID UPDATE - We are dispatching orders daily, and delivery delays appear to be less frequent.
As we are able to work with social distancing in place, we are still open as normal and dispatching orders daily. However, there are some changes to our usual service as below:
Delivery Update (UK)- Courier Delivery Recommended For Urgent Orders.
Update 14/07/20 (and then last checked for relevance on 04/01/21):
- Although Royal Mail appears to still be slightly slower than usual, orders sent by this method should still arrive within 2-4 working days on average. However, as things are still unpredictable please keep in mind for economy delivery this is only an estimate, and delivery times are not guaranteed. We still strongly advise selecting one of the courier delivery options for an urgent order, which can be tracked and in most cases are arriving as normal.
- We are dispatching 90% of orders the same day, and all courier orders if placed by 2.00pm.
- In no scenario, is a delivery time guaranteed- but you are able to contact us to discuss a return, if your order arrives late and is no longer required. A return may be granted at our discretion.
International Delivery Update (for customers outside the UK)- Please expect and allow for delays.
We are dispatching orders daily if the item is stocked, and usually within the expected times for custom made items. However, international delivery may be delayed due to both Covid-19, and also the delays as a result of Brexit and the channel tunnel/border issues. All international deliveries are sent with tracking, including the Royal Mail deliveries, but at the present time in some cases items can take an estimated additional 1-2 weeks for delivery over our predicted stated times. To certain locations, we do offer international delivery upgrades such as express courier- if your order is urgent and you are outside the UK then we would recommend either selecting one of the express methods or if unavilable to your location, contacting us for an express courier quote. However, before emailing us please try using the shipping estimator at the cart page.
In no scenario, is an international delivery time guaranteed, even for express courier delivery - but you are able to contact us to discuss a return, if your order arrives late and is no longer required. A return may be granted at our discretion.
Local Collection From our warehouse (Stoke on Trent, ST4 4LG)
At the present time, you are able to visit our warehouse and collect- however, as we are often dispatching orders within a few minutes of them being placed online, you are not able to collect an order which has been placed online.
Instead, please check online that the item is available, and to ensure your own and our staff's safety, before your visit- you MUST do the following:
Our address is as below, and please make sure you can find us without having to call for directions, as we may not be able to answer the phone during this time:
Unit 3 Grove Road Industrial Estate
Stoke on Trent